Terms of Service

Acceptance of Terms

By accessing and using the Vertical Consulting website and engaging our services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

Services Overview

Vertical Consulting provides digital advertising, website design and development, and AI workflow automation services for businesses. The specific scope, deliverables, and pricing of any engagement will be defined in a separate proposal or service agreement.

Engagement Process

Engagements begin with a free consultation to assess your needs and goals. Following the consultation, we will provide a proposal outlining scope, timeline, and pricing. Work begins only after a signed proposal or service agreement is received.

Any changes to the agreed scope will be documented and may affect timeline and pricing. We will communicate any material changes before proceeding.

Payment Terms

Payment terms are specified in each service agreement. Typically, project-based engagements require a deposit upon signing with the balance due upon completion. Monthly retainer services are billed in advance.

Late payments may result in paused services. We reserve the right to withhold deliverables until outstanding invoices are settled.

Client Responsibilities

Clients agree to provide timely access to necessary accounts, materials, and information required to deliver services. Delays in providing access or feedback may extend project timelines.

Clients are responsible for the accuracy of information provided to us and for obtaining necessary permissions for any third-party assets they supply.

Intellectual Property

Upon full payment, clients receive ownership of final deliverables created specifically for their project, excluding third-party licensed components, templates, or tools used in the work.

We retain the right to use completed work in our portfolio and marketing materials unless otherwise agreed in writing.

Confidentiality

We treat all client information as confidential and will not disclose it to third parties without consent, except as required by law or as necessary to deliver the agreed services.

Warranties and Disclaimers

We warrant that our services will be performed in a professional and workmanlike manner. However, we do not guarantee specific business outcomes, including but not limited to revenue, traffic, or conversion results.

Our website and services are provided "as is" without warranties of any kind, express or implied, except as explicitly stated in a signed service agreement.

Limitation of Liability

To the maximum extent permitted by law, Vertical Consulting (Five Hughes LLC) shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our services or website.

Our total liability for any claim arising from our services shall not exceed the amount paid by the client for the specific service giving rise to the claim.

Termination

Either party may terminate an engagement with written notice as specified in the service agreement. Upon termination, the client is responsible for payment of all work completed up to the termination date.

Governing Law

These Terms of Service are governed by the laws of the State of Mississippi. Any disputes arising from these terms or our services shall be resolved in the courts of Rankin County, Mississippi.

Text Message (SMS) Program Terms

Our text message program is operated by Five Hughes LLC, doing business as Vertical Consulting. The program, Vertical Consulting Software Demo Notifications, sends account notifications for software demos, including demo confirmations, reminders, and scheduling updates for your account.

We send text messages only to people who give express written consent, either by submitting the sign-up form at verticalconsulting.net/sms-opt-in or by providing a mobile number and agreeing to receive texts through one of our other forms. Consent is not a condition of any purchase.

Message frequency varies, up to 4 messages per month. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

You can cancel these text messages at any time by replying STOP to any message, or by using the unsubscribe form at verticalconsulting.net/sms-opt-in. After you reply STOP, you may receive one final message confirming your removal, and you can opt back in by replying START. For help, reply HELP to any message, email our support team at info@verticalconsulting.net, or reach us through verticalconsulting.net/contact.

We do not sell, rent, or share your mobile number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes. Mobile information is shared only with the messaging providers that deliver our texts on our behalf, and only as needed to send them. See our Privacy Policy for full details on how we handle your information.

Changes to Terms

We may update these Terms of Service at any time. Changes are effective when posted on this page. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Contact

Questions about these Terms of Service can be directed to info@verticalconsulting.net or through our contact page.